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Wont load/start


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Hi, 

 

Posted this as a reply yesterday but I should have posted it as a topic, apologies for the double posting.

I was adding music and now the program wont start/ load, I  checked task manager and its not running, I did a reboot and same issue occurs? Tried to reinstall and I get so far and it stops installing. I'd appreciate your help with this.

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This time I had taskmanager running prior to clicking on the start icon, ( as nothing usually happens on screen)  runtime broker process maxes out the cpu and then drops to between 15 -30% while Music box alpha program appears on the task manager for a minute or so then it just vanishes as a process, no other information appears.

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Just uninstalled and reinstalled, whereas it booted the first time I downloaded and installed it, I got nothing this time, I can can see it in taskmanager when first clicked on to load, its draws up to 30% cpu then fades and never loads. This after  a fresh boot of my PC.

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Ok, I  went into install folders and removed the files remaining after an uninstall and then reinstalled, now it loads. Is there a file limit on the amount of music files, ( 435GB, about about 1100 albums,) I'll leave out the video files this time see what happens.

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23 hours ago, irishshogun said:

Ok, I  went into install folders and removed the files remaining after an uninstall and then reinstalled, now it loads. Is there a file limit on the amount of music files, ( 435GB, about about 1100 albums,) I'll leave out the video files this time see what happens.

Glad you got it installed, though I don't really understand why it wasn't working before, unfortunately. If you're using the free version, there is a song limit, yes. But there's no limit on the premium version. It should work well with any amount of music and videos. Let me know if you see any further issues.

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  • 3 weeks later...

Good day all. I have the premium version with a LOT of videos (4K or so). I can't get it to open. When I try to run it, it never actually opens. Hourglass for a second or 2, then nothing. And it isn't in TaskManager...

Log:

4/2/2021 12:06:00 PM Music Box Alpha 0.24 is starting up.

-----------------------------------------------------------------------------------------
4/4/2021 12:43:38 PM Music Box Alpha 0.24 is starting up.
I uninstalled everything previously, installed again... and it worked the first time. Close and try to reopen and back to same scenario. Any thoughts on what I might try?

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Hi,

I'd the same issue, I had to uninstall, then go to the install directory and manually delete the files remaining there and reinstall. Once reinstalled I added around a hundred video files at a time and it seems ok now. I think it crashes if there is too much to process at one time.

 

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  • 4 weeks later...

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