Heats Posted November 2, 2018 Share Posted November 2, 2018 Just purchased, and when I click to add folders, the window pops up and is blank and does nothing. There is no directory showing in the .xml files either. It's not even letting me tell the program where to look. Log file doesn't show anything. Help! Quote Link to comment Share on other sites More sharing options...
Jason Carr Posted November 4, 2018 Share Posted November 4, 2018 Huh, I'm sorry to hear. What are the details of the hardware in your PC? What version of Windows are you running? Hopefully we can get it figured out and fixed, but I'm more than happy to offer you a refund if we have trouble. Quote Link to comment Share on other sites More sharing options...
Heats Posted November 5, 2018 Author Share Posted November 5, 2018 On 11/3/2018 at 5:03 PM, Jason Carr said: Huh, I'm sorry to hear. What are the details of the hardware in your PC? What version of Windows are you running? Hopefully we can get it figured out and fixed, but I'm more than happy to offer you a refund if we have trouble. Windows 10, i5 4670K 3.4GHz, 16gb ram. Quote Link to comment Share on other sites More sharing options...
Jason Carr Posted December 10, 2018 Share Posted December 10, 2018 Apologies for the delay here @Heats. If you get a chance can you put up a screenshot of the blank window popping up? I'm struggling to figure out exactly what's going on here. Quote Link to comment Share on other sites More sharing options...
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